TSTT says its cable infrastructure at Cross Crossing in San Fernando was vandalised for a second time on Friday, causing a disruption to its services in several parts of south Trinidad.
• In a statement issued on Friday night, the Telecoms Giant said it is investigating a fire at a critical cable artery that resulted in service interruptions to some of our customers.
• An initial assessment by TSTT strongly indicates it was a malicious act. A fire appeared to have been set near this vital arm of our network infrastructure, resulting in extensive damage to network cables.
• With the support of the fire services, the blaze has been contained and the company is assessing the impact to its infrastructure.
• The company has also mobilized its crews and is working assiduously to restore service in the shortest time possible. Unfortunately, some customers in several parts of south Trinidad will experience a disruption to their mobile, fixed line and broadband services.
• It is deeply troubling that this is the second incident in approximately six months in this area. In August 2022, vandals destroyed underground cables at the same site resulting in $1m in damage and extensive inconvenience to customers across the country, with concentrated impact in South Trinidad. The company hopes that this matter is investigated thoroughly.
• TSTT assures its customers that its top priority at this time is service restoration. Regrettably, because of the extensive nature of the damage, restoration time cannot yet be determined.
• The company sincerely apologizes to its customers for this inconvenience and will provide updates as repairs progress.
